Privacy Policy

1. Introduction

Long Game (“Long Game,” “we,” “us,” or “our”) operates LongGameAcademy.com and provides the Parent Academy, organization licensing programs, digital downloads, free resources, the Parent Portal, online educational content, and email newsletters (collectively, the “Services”).

Long Game is based in Ontario, Canada, and serves customers internationally. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services. By using our Services, you agree to the collection and use of information described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name and email address, when you register for a free resource, newsletter, or purchase a product.
• Account information, such as your login credentials and profile details, when you create a Parent Portal or Academy account.
• Payment information, processed by our third-party payment processors (see Section 8).
• Usage information, such as pages visited, time spent on the site, links clicked, and device or browser information.
• Communications you send to us, including support requests, replies to emails, and testimonials you choose to share.
• Organization information, such as team, club, or league details, when an organization licenses our programs.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services, including delivering purchased content and Parent Portal access.
• Process transactions and send related information, including confirmations and receipts.
• Send educational content, newsletters, and promotional communications, where you have consented to receive them.
• Respond to inquiries, provide customer support, and improve our Services.
• Monitor and analyze usage and trends to improve the website and our offerings.
• Comply with legal obligations and protect the rights, property, and safety of Long Game, our users, and others.

4. Cookies

Our website uses cookies and similar tracking technologies to operate the Services and understand how visitors interact with our content. For details, see our Cookie Policy.

5. Analytics

We may use third-party analytics providers (such as Google Analytics) to help us understand how visitors use our website. These providers may collect information about your use of our site over time. You can learn more about how these providers handle data, and opt out where available, through their respective privacy policies.

6. Third-Party Services

We work with third-party service providers to operate our business, including website hosting, email marketing, payment processing, and course delivery platforms. These providers may have access to your information solely to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

These providers currently include: Vercel (hosting), Clerk (accounts and authentication), Neon (database), Stripe (payment processing), Resend (transactional email), and Mailerlite (email marketing).

7. Email Communications

If you subscribe to our newsletter or provide your email address to receive a free resource, we will send you emails related to that resource and related content. You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email. Transactional emails related to purchases or your account may still be sent as necessary.

8. Payment Processing

Payments made through our website are processed by our third-party payment processor, Stripe. We do not store your full credit card details on our servers. Please refer to Stripe's privacy policy for details on how it collects and handles your payment information.

9. Data Security

We take reasonable administrative, technical, and physical measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are intended for use by parents, guardians, coaches, and sports organizations. Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction) without appropriate consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of your information, and the right to object to or restrict certain processing. To exercise these rights, please contact us using the details in Section 13.

If you are located outside of Canada, additional rights may apply to you under the laws of your jurisdiction (for example, the right to data portability under applicable European data protection law). We will respond to verified requests in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

Long Game
5 Latzer Cres, Brantford, ON N3V 1C9
Email: hello@longgameacademy.com